01Information we collect
Account information
When you create a Flarona account, we collect information you provide directly. Such as your display name, email address, chosen avatar or profile picture, and selected interests. For business accounts, we may additionally collect your organisation name and a brief description.
Content you create
We store the conversations, replies, and direct messages you author on Flarona. Public conversations are visible to all visitors; private conversations are accessible only to the participants you designate.
Usage data
We automatically collect certain technical information when you use Flarona. Including IP address, browser type, device identifiers, pages visited, and interaction timestamps. This data helps us maintain service stability, diagnose issues, and understand how the platform is used at an aggregate level.
Communications
If you contact our support team, we retain the content of those communications to help resolve your request and improve our service.
02How We Use Your Information
Providing and Improving the Service
We use your information to operate Flarona, personalise your feed according to your interests, facilitate connections between users, and develop new features that make conversations richer and more meaningful.
Communications
We may send you service-related notices (such as email verification codes or account security alerts) and, where you have opted in, updates about new features or community highlights. You can manage notification preferences at any time from your account settings.
Safety and Integrity
We analyse usage patterns to detect and prevent spam, harassment, fraud, and other violations of our Terms of Service. Protecting the people on our platform is one of our foremost responsibilities.
Analytics
Aggregated, de-identified usage data helps us understand which features resonate with users, guide product decisions, and measure the health of the platform overall. We never sell raw personal data to third parties.
03How We Protect Your Information
Technical safeguards
All data transmitted to and from Flarona is encrypted in transit using TLS. Sensitive fields. Including passwords and authentication tokens. Are hashed and never stored in plain text. Our databases are hosted in secure, access-controlled environments with regular security audits.
Access controls
Access to user data within our organisation is strictly limited to personnel who need it to perform their job functions. All such access is logged and reviewed.
Incident response
In the unlikely event of a data breach that affects your personal information, we will notify you promptly in accordance with applicable law and take immediate steps to contain and remediate the incident.
05Your Choices and Rights
Access and Correction
You may view and update your account information at any time through your profile settings. If you believe we hold inaccurate information about you, please contact us and we will correct it promptly.
Deletion
You have the right to delete your Flarona account. Upon deletion, your profile and personal information are removed from our active systems. Some data may be retained in anonymised or aggregated form for analytical purposes, and certain records may be retained where required by law.
Data portability
You may request an export of the content you have created on Flarona at any time by contacting our support team.
Cookies and Tracking
Flarona uses essential cookies to maintain your session and remember your preferences. We do not use third-party advertising cookies. You may configure your browser to refuse cookies, though this may affect certain features of the platform.
06Contact us
Privacy questions
If you have questions or concerns about this Privacy Policy or our data practices, please reach out to us. We take privacy seriously and will respond to your inquiry within a reasonable time.
Getting in touch
Any question about your data, and any request to see it, correct it or delete it, reaches a person. Requests are answered within the period the applicable law sets, and usually well inside it.